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Prototype2026

Control:Echo

Every review answered, in your voice.

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Overview

AI review management for restaurants. Echo reads every Google, Yelp, TripAdvisor and delivery-app review the moment it arrives, drafts a reply in the house voice with three tone options, flags allergen and safety mentions for human review, and tells you what your guests are really talking about — before it becomes a pattern.

The problem

Three out of four restaurant reviews never get a reply. Whoever's on shift writes the response, the voice drifts, and the next guest is reading the last review while you're stitching one together.

What we built

An inbox unified across Google, Yelp, TripAdvisor, OpenTable, Uber Eats, DoorDash and Facebook, with AI drafts trained on the restaurant's past replies and house tone — plus topic analytics that surface frites texture, allergen handling, or wait time before they become a pattern.

Outcomes
  • Unified inbox across 7 review platforms
  • AI drafts in three tones, edited by you
  • Pattern detection for topics, allergens, recurring complaints